Watch the recent CINA Distinguished Speaker Series with Donna Turner, former Bank of America C-Suite Executive as she discusses “”The Global Squeezing of the Fraud Balloon.”
Abstract
Does history repeat itself in the context of fraud threats? Do the actions taken in other geographies impact the domestic fight against fraud positively or negatively?
By looking at the historical patterns of fraud threats globally, are we able to project the expected impact domestically of any new or material change to the threat environment or the capability offering? Understanding these all too often repeated patterns of threat and response from a global perspective will better prepare us to understand and prepare for the expected outcomes. Since these threats and countermeasures are all too often honed outside the US, it is important to maintain a global perspective on both the threat and capability environment. Today’s dominant use case is the rapid development of centralized and orchestrated fraud risk management in certain geographies that enable data collection and exchange to more effectively manage the ecosystem of inputs and deliver more impactful outputs. Absent a similar effort domestically, what are the expected implications, and what can be done absent the same to ensure readiness and execution.
Speaker Biography:
Donna Turner is an industry thought leader in payments, product management, fraud risk management, and operations. Having spent more than 30 years in financial services with PNC & Bank of America, she then served as Chief Operations Officer for Early Warning Systems, the industry consortium behind the Zelle payments network. It is this deep and broad set of experiences that she brings to the table in the founding of Risk Insight Solutions, an advisory firm aimed at assisting companies in developing sustainable growth, addressing risk, and delivering exceptional experiences.
While in banking, her experiences spanned large-scale, global operations; product and P&L management; risk management; process engineering, and enterprise fraud risk management. This compilation of experiences brought to life a passion for optimization, where the delicate balance of customer experience, operational expense, and risk tolerance must be perpetually challenged and adjusted as customer expectations, capabilities, platforms, risk, and expense appetites all shift and evolve.
At Early Warning, having joined before the launch of the Zelle network, the joy was in bringing the network to life, which meant cross-organization orchestration in concert with the design, execution and often reimagining of function and processes to be agile, scalable, and provide exceptional service all within an established risk tolerance of reputation, financial and operational risk.
Donna was recognized as one of the ‘Most Influential Women in Payments’ and holds two patents in the fraud risk management arena. She has served as Chair of the Board for the Ada Jenkins Center and is currently on the board of directors for The Knoble. She currently serves as an Advisor in Residence for EY, and as an independent advisor to companies in the payments and fraud risk management sectors. Her educational background spans undergrad at the University of Florida, with certifications in Operational Management from the University of Michigan and Risk Management from Harvard University.
Donna’s passion now lies in sharing her experience and insight to enable the success of others.